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About Us

Our Story

PC was founded in 1999 by John Uphold MD, FACEP with a clear and ambitious vision: to redefine how revenue cycle management companies serve healthcare providers. At a time when the industry often prioritized transactions over relationships, our founder saw an opportunity to do things differently—to build a company grounded in partnership, performance, and trust.

From the very beginning, we set out to deliver consistent, measurable results for our clients. We understood that success in healthcare administration requires more than just processes—it demands insight. That’s why we developed reporting solutions tailored to each client, empowering them to manage their business with clarity, confidence, and data.

But results alone are not enough. We believe that lasting success is built on trust. Through honesty, transparency, and open communication, we work to create relationships where clients feel informed, supported, and confident in every interaction.

Our approach is simple: when our clients succeed, we succeed. By aligning incentives to drive performance, we ensure that our goals are always in sync with those we serve.

Today, PC continues to grow on the same foundation it was built on—strong partnerships, reliable outcomes, and a commitment to doing what’s right. We are not just a service provider; we are a dedicated partner invested in the long-term success of every client we serve.

Who We Are

In an industry increasingly dominated by automated systems, AI and offshoring, we believe the best results still come from a blend of deep expertise, technology and relentless effort. We don’t just process claims; we manage the financial health of our clients who work in the most demanding environments in medicine.

Our approach is built on Four Core Pillars—the standard we live by every single day.

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01

Integrity & Visibility

In medical billing, what you don’t know CAN hurt you. We operate with transparency and visibility. You’ll never have to wonder about the status of your accounts or the ethics of our coding. We provide clear access to your data so you can see exactly how we’re working for you—no hidden “adjustments”, just honest results.

02

Commitment to
the Hard Work

Software and AI can’t argue a complex denial or spot a nuanced documentation gap in a Level 5 case. We lean into the “hard work”—those claims that require manual follow-up, clinical knowledge, and persistent phone calls to payers. Our team consists of seasoned experts who understand the “why” behind the code, ensuring you are reimbursed fairly for the critical care you provide.

03

Human Expertise,
Technology Enabled

We use technology to make us faster and more efficient, not to distance ourselves from our clients. By automating the routine, we free up our experts to focus on the high-value, complex problem-solving that generic platforms ignore. Our tech is a tool that gives us—and you—a competitive edge, but it never makes the final decision on a difficult claim.

04

Aligned Partnership

We don’t view ourselves as a “vendor.” Our success is fundamentally tied to yours. This means we are proactive, not reactive. We identify trends in your denials before they become patterns and offer the kind of strategic counsel you’d expect from an internal department, with the scale and efficiency of a specialized firm.

Executive Leadership

John Uphold, MD, FACEP

CEO/President

John Uphold, MD, FACEP is the Founder and Chief Executive Officer of PC, which he established in 1999 with a vision to protect, support, and strengthen physician groups. An emergency physician and accomplished healthcare leader, Dr. Uphold has built the organization around deep industry insight, strong advocacy, and a steadfast commitment to the physicians and practices it serves. His leadership continues to shape the company’s direction and vision, guided by a clear focus on long-term value, trusted partnerships, and the evolving needs of the healthcare community.

Jonathan Sturm

COO/VP Information Systems

Jonathan brings over 30 years of experience in revenue cycle operations and information technology. He leads operational execution and implementation across all client engagements, ensuring strategies are not only designed but successfully delivered. Jonathan’s unique blend of deep operational expertise and advanced technical knowledge drives the development of efficient, scalable solutions that enhance financial performance and support long-term client success.

John Macko

CRO

John leads growth initiatives rooted in client partnerships and retention yielding long-term revenue cycle results. With more than 25 years of experience across multiple healthcare entities, he focuses on discovering new opportunities, strengthening client bonds, and developing strategies for sustainable success. John brings a client-first approach to advancing the company’s mission and ensuring PC delivers genuine value to every organization it serves.

Greer Contreras, CPC

VP Client Services, Coding & Compliance

Greer provides strategic leadership for coding, compliance, and documentation education initiatives. With more than 20 years of experience, she is recognized for her extensive revenue cycle expertise, client-focused approach, and strong industry insight. Greer is a passionate advocate for her clients, dedicated to building trusted relationships, supporting their long-term success, and advancing fair, accurate reimbursement.